We understand that life happens. Our policies are designed to be fair to both our clients and our team. If you have questions about any part of this policy, please contact us, we are always happy to help.
Appointment Cancellations
We ask that cancellations be made at least 24 hours in advance of your scheduled appointment. This allows our team to make the time available to other clients.
Cancellations made within 24 hours of your appointment may result in a cancellation fee or forfeiture of a prepaid session, depending on the service and circumstances. Please contact us as early as possible if you need to reschedule.
No-Shows
Clients who do not arrive for a scheduled appointment and do not provide advance notice (no-shows) may be charged a no-show fee or have the session forfeited. Repeat no-shows may require a deposit to book future appointments.
We understand emergencies occur. If something unexpected prevented you from contacting us, please reach out and we will review the situation with you directly.
Late Arrivals
If you arrive late for your appointment, we will do our best to accommodate you within the remaining scheduled time. However, late arrivals may result in a shortened session at the full service rate. If you are running late, please contact us as soon as possible so we can plan accordingly.
Refunds
All sales are generally final. Refunds are evaluated on a case-by-case basis and are at the discretion of Citrus & Sage management. If you have a concern about a service you received, please contact us within 5 business days. We are committed to addressing client concerns fairly and professionally.
Services rendered are non-refundable. If a service could not be completed due to a circumstance within our control, we will work with you on a resolution.
Packages
Service packages are non-refundable once purchased. Unused sessions within a package may be transferred to another service of equal value at our discretion. Packages do not expire unless otherwise stated at the time of purchase.
Please contact our team directly if you have questions about your package or need to adjust how it is used.
Memberships
Membership plans are billed on a recurring basis as described at enrollment. To pause or cancel a membership, please contact our team directly with at least 7 days' notice before your next billing date.
Unused membership sessions within a billing cycle do not roll over unless specifically stated in your membership plan. Memberships are non-transferable.
For membership billing questions, contact us at citrusandsage26@gmail.com or call (909) 351-6055.
Promotional Offers
Promotional pricing, discounts, and limited-time offers are valid during the specified promotional period only. Promotional offers cannot be applied retroactively to previous purchases and may not be combined with other discounts unless explicitly stated.
Groupon & Third-Party Deals
Groupon vouchers and other third-party deals are subject to their own redemption and expiration terms as provided by the respective platform. Citrus & Sage is not responsible for expired or unredeemed third-party vouchers. For questions about third-party deal redemption, contact us before your scheduled appointment.
Questions? We're Here To Help.
We always prefer a conversation over a hard policy. If something is not clear, or your situation is unique, please contact us directly and we will work with you.