Question 1

What should I expect during my first visit?

Accepted Answer

Your first visit starts with a brief, pressure-free conversation about your wellness goals. Our team will walk you through the available services, answer any questions, and help you choose what makes sense for your body and schedule. There's no rush and no obligation to try anything you're not comfortable with.

Question 2

Do I need to know which service I want before arriving?

Accepted Answer

Not at all. You can arrive with questions and leave with a plan. Our team is here to help you navigate your options. If you're not sure where to start, the Signature Day Pass is a great way to experience multiple services in one visit.

Question 3

What should I wear?

Accepted Answer

Comfortable, minimal clothing works best. Depending on the services you choose, we'll provide guidance on what to wear. Towels and private changing space are available. For infrared sauna sessions, lightweight clothing or a towel is ideal.

Question 4

How long should I plan to stay?

Accepted Answer

For a single session, plan for 30–60 minutes including check-in. A Signature Day Pass experience with multiple services typically takes 1.5–2.5 hours. We recommend giving yourself a bit of extra time so you're not rushed.

Question 5

Can someone explain the services before I book?

Accepted Answer

Yes. Call us at (909) 351-6055 or text (562) 387-6415 and we'll walk you through everything. There's no pressure and no commitment required to ask questions.

Question 6

Is Citrus & Sage right for someone with no wellness experience?

Accepted Answer

Absolutely. Many of our guests are trying wellness therapies for the first time. We take an education-first approach so you feel informed and comfortable before any session begins. No prior experience is needed.

Question 7

What is included in the Signature Day Pass?

Accepted Answer

The Signature Day Pass includes Red Light Therapy, Infrared Sauna, Oxygen Bar, Lymphatic Compression, and UV Tanning. These services are designed to complement each other for a complete wellness circuit in one visit.

Question 8

Is the Day Pass good for first-time visitors?

Accepted Answer

It's one of the best ways to start. Instead of committing to one service without context, the Day Pass lets you experience multiple therapies and discover what your body responds to — all in a single, relaxed visit.

Question 9

How long does a Day Pass visit take?

Accepted Answer

Most guests spend 1.5–3 hours with a Day Pass, moving through services at their own pace. There's no rush — the experience is designed to feel relaxed, not scheduled.

Question 10

Can I upgrade my Day Pass with additional services?

Accepted Answer

Yes. Cryotherapy, the Japanese Head Spa, Body Sculpting, Lymphatic Massage, Airbrush Tanning, peptide support, and other premium add-ons are available as preferred-rate upgrades on the same day as your Day Pass. We recommend booking upgrades in advance to ensure availability.

Question 11

Can I bring a friend on a Day Pass?

Accepted Answer

Absolutely. Many guests bring a friend or partner. Book individual Day Passes for each person and enjoy the experience together at your own pace.

Question 12

Do I need to book the Day Pass in advance?

Accepted Answer

Booking ahead is strongly recommended to secure your preferred time. Walk-ins are welcome based on availability, but we can't guarantee space without a reservation.

Question 13

What should I bring to a Day Pass visit?

Accepted Answer

Just yourself and comfortable clothing. We provide everything you need for each service. If you have specific comfort items like a favourite hair tie or a change of clothes, feel free to bring them.

Question 14

How do wellness credits work?

Accepted Answer

Each credit covers one eligible service session — including Red Light Therapy, Infrared Sauna, Oxygen Bar, Lymphatic Compression, and UV Tanning. Credits are applied at booking and reset at the start of each billing cycle. Unused credits do not roll over.

Question 15

Which membership tier should I choose?

Accepted Answer

If you plan to visit once per week, Grounded (4 credits/mo) is a solid start. For twice-weekly visits, Rooted (8 credits/mo) offers the best value. Flourish (12 credits/mo) suits recovery-focused routines, and Abundance gives you unlimited core service access for maximum flexibility.

Question 16

Can I upgrade my membership later?

Accepted Answer

Yes. You can upgrade at any time — just contact our team and we'll adjust your membership. There's no penalty for upgrading.

Question 17

Can I cancel my membership?

Accepted Answer

Please contact us directly to discuss cancellation options. We want membership to work for your life and will do our best to accommodate your needs.

Question 18

Do credits roll over month to month?

Accepted Answer

Credits reset at the start of each billing cycle and do not carry over. We recommend choosing a tier that matches your typical cadence so you get full value each month.

Question 19

Do I need a membership to visit?

Accepted Answer

No commitment needed. You can book individual services or a Day Pass at any time. Memberships are designed for guests who want consistent access and better long-term value.

Question 20

What discounts do members receive?

Accepted Answer

Members receive discounts on retail products and add-on services. Discount levels vary by tier — ranging from 10% on Grounded to 25% on Abundance. Discounts are active immediately upon membership start.

Question 21

What is the Abundance membership?

Accepted Answer

Abundance ($399/month) gives you unlimited access to all core services — Red Light Therapy, Infrared Sauna, Oxygen Bar, Lymphatic Compression, and UV Tanning — plus 4 Cryotherapy sessions, 2 Guest Passes, and 25% off retail and add-ons. It's designed for guests who visit multiple times per week.

Question 22

What does red light therapy help with?

Accepted Answer

Red light therapy may support recovery, circulation, skin health, and cellular energy. Many guests use it for muscle recovery, inflammation support, improved sleep, and overall wellness. We always recommend speaking with your healthcare provider about specific health concerns.

Question 23

How often should I use red light therapy?

Accepted Answer

Many guests start with 2–3 sessions per week and adjust based on how their body responds. Consistent use over time is often where guests report noticing the most benefit. Our team can help you build a routine.

Question 24

Is red light therapy safe?

Accepted Answer

Red light therapy is generally considered well-tolerated and non-invasive. It does not use UV light and does not heat the skin the same way infrared does. If you have specific health conditions or concerns, please speak with your healthcare provider before your session.

Question 25

Can I use red light therapy every day?

Accepted Answer

Many guests use red light therapy daily, especially for recovery support. Sessions are typically 10–20 minutes. Our team can recommend a frequency that makes sense for your goals.

Question 26

What should I wear during red light therapy?

Accepted Answer

Minimal clothing is recommended to allow the light to reach your skin. You'll have privacy during your session. Protective eyewear is available.

Question 27

How long is a red light therapy session?

Accepted Answer

Sessions are typically 10–20 minutes depending on the protocol. Our team will guide you through the timing during your visit.

Question 28

Does red light therapy help with inflammation?

Accepted Answer

Red light therapy is commonly used by guests looking to support inflammation recovery. Many athletes and wellness-focused clients incorporate it into their routine for this reason. It is not a medical treatment and individual experiences vary.

Question 29

How long should I stay in an infrared sauna?

Accepted Answer

Most sessions are 30–45 minutes. If it's your first time, starting with 20–30 minutes is a good way to gauge how your body responds. Our team will guide you before your session.

Question 30

Should I drink water before an infrared sauna session?

Accepted Answer

Yes. Staying well-hydrated before, during, and after your session supports a comfortable experience. We recommend drinking water before you arrive and bringing a water bottle.

Question 31

How often should I use an infrared sauna?

Accepted Answer

Many guests use the infrared sauna 2–4 times per week. Consistent sessions are often where guests notice the most benefit. Memberships make frequent visits more affordable.

Question 32

Can I use an infrared sauna after a workout?

Accepted Answer

Yes, and many guests find it a great post-workout experience. It may help support muscle recovery and relaxation after exercise. Allow your body temperature to settle slightly before entering.

Question 33

What should I wear in an infrared sauna?

Accepted Answer

Lightweight, breathable clothing or a towel works best. Avoid tight synthetic fabrics. You'll have privacy in the sauna room.

Question 34

What is the difference between infrared sauna and a traditional sauna?

Accepted Answer

Infrared saunas use light wavelengths to warm your body directly rather than heating the surrounding air. Many guests find them more comfortable than traditional saunas because the air temperature is lower, while still producing the warmth and perspiration associated with sauna use.

Question 35

What is an oxygen bar?

Accepted Answer

An oxygen bar delivers concentrated, aromatherapy-infused oxygen through a nasal cannula while you sit and relax. It's designed to be a refreshing, calming experience. Sessions are available as part of the Signature Day Pass or as a standalone add-on.

Question 36

What does an oxygen bar session feel like?

Accepted Answer

Most guests describe it as deeply relaxing and refreshing. You sit comfortably, breathe naturally, and many guests feel a sense of clarity or calm during and after the session. It's one of the gentler and most accessible services we offer.

Question 37

Is oxygen therapy safe?

Accepted Answer

Oxygen bar sessions use ambient-level concentrations designed for recreational wellness use. If you have respiratory conditions or any medical concerns, please speak with your healthcare provider before booking. Our team is happy to answer any questions.

Question 38

How long is an oxygen bar session?

Accepted Answer

Sessions are typically 15–20 minutes. It's a great complement to other services during a Day Pass visit.

Question 39

What aromatherapy scents are available?

Accepted Answer

Please contact us or ask our team when you arrive for current scent options. Selection may vary.

Question 40

What is lymphatic compression therapy?

Accepted Answer

Lymphatic compression therapy uses a compression suit or boots that apply gentle, sequential pressure to the body. It's designed to support lymphatic flow, circulation, and fluid movement. Guests recline comfortably in a luxurious chair during the session.

Question 41

Does lymphatic compression help with swelling?

Accepted Answer

Many guests use lymphatic compression to support reduction in puffiness and swelling, particularly in the legs and lower body. Individual results vary. If you have a medical condition related to swelling, please consult your healthcare provider.

Question 42

Can compression therapy help with recovery?

Accepted Answer

Yes. Athletes and active guests frequently use lymphatic compression as part of their recovery routine. It may support circulation, reduce heaviness in the legs, and promote a sense of physical restoration after intense activity.

Question 43

Is lymphatic compression therapy relaxing?

Accepted Answer

Very. Most guests find it deeply relaxing and even fall asleep during their session. The gentle rhythmic compression, combined with the warm, calm environment, makes it one of our most restful services.

Question 44

How often should I use compression therapy?

Accepted Answer

Frequency depends on your goals. For general wellness and recovery, 1–2 sessions per week is common. Our team can recommend a cadence based on what you're looking to support.

Question 45

What should I wear for a lymphatic compression session?

Accepted Answer

Comfortable, flexible clothing is ideal. You'll be wearing the compression boots or suit over your clothing, so form-fitting layers or athletic wear works best.

Question 46

What does cryotherapy feel like?

Accepted Answer

The first few seconds feel intensely cold, but most guests find the experience quickly becomes invigorating rather than uncomfortable. Sessions are very short — typically 2–3 minutes — and many guests feel energised and refreshed immediately after.

Question 47

How cold is cryotherapy?

Accepted Answer

Whole-body cryotherapy chambers reach temperatures ranging from approximately -110°C to -140°C (-166°F to -220°F). Despite the extreme temperature, the dry environment and short duration make it tolerable for most people.

Question 48

Does cryotherapy help with inflammation?

Accepted Answer

Many athletes and recovery-focused guests use cryotherapy specifically to support inflammation recovery. It is a popular post-workout tool. Individual responses vary, and cryotherapy is not a medical treatment.

Question 49

How often should I do cryotherapy?

Accepted Answer

Many guests do cryotherapy 2–3 times per week during periods of active recovery or training. For general wellness, 1–2 sessions per week is a common starting point. Our team can help you build a routine.

Question 50

Can athletes benefit from cryotherapy?

Accepted Answer

Cryotherapy is one of the most popular recovery tools among athletes. Many guests use it to support muscle recovery, reduce soreness, and feel ready for their next training session.

Question 51

Is cryotherapy safe?

Accepted Answer

Cryotherapy is generally well-tolerated when used properly. Our team will review any contraindications with you before your session. If you have cardiovascular concerns, Raynaud's syndrome, or are pregnant, please consult your healthcare provider first.

Question 52

What should I wear for cryotherapy?

Accepted Answer

We provide the necessary protective gear including gloves, socks, and ear protection. You'll wear minimal clothing or a swimsuit inside the chamber. Our team will walk you through the preparation process.

Question 53

Is UV tanning available at Citrus & Sage?

Accepted Answer

Yes. UV tanning is available as an individual session, as part of the Signature Day Pass, and as a credit-eligible service on select memberships. Book through Fresha or contact our team if you have questions before your first visit.

Question 54

How is UV tanning different from airbrush tanning?

Accepted Answer

UV tanning uses controlled ultraviolet light in a booth to develop color gradually over repeat sessions. Airbrush tanning is a UV-free spray applied by a technician that develops within hours. Both can support a natural-looking glow — the method depends on your preference, timeline, and skin goals.

Question 55

Is UV tanning included in the Signature Day Pass?

Accepted Answer

Yes. UV tanning is included in the Signature Day Pass as part of the full wellness circuit — a calm way to add glow and self-care alongside recovery and relaxation services during your visit.

Question 56

Is UV tanning included in memberships?

Accepted Answer

Yes. UV tanning is a credit-eligible service on the Grounded, Rooted, and Flourish membership tiers, and unlimited on Abundance. Contact us for the most current membership inclusion details.

Question 57

How should I prepare for a UV tanning session?

Accepted Answer

Shower and exfoliate beforehand for more even results. Remove any makeup, perfumes, or skincare products that might react with UV exposure. Our team can walk you through preparation guidelines when you book.

Question 58

What is airbrush tanning?

Accepted Answer

Airbrush tanning is a professional, UV-free spray tan applied by a trained technician. The formula is customised to your skin tone and goals, giving you a natural-looking, sun-kissed glow without UV exposure.

Question 59

How should I prepare for an airbrush tan?

Accepted Answer

Shower and exfoliate 24 hours before your appointment for the most even result. Arrive with clean, dry skin — no moisturiser, deodorant, or perfume. Loose, dark clothing is ideal to wear after your session.

Question 60

How long does an airbrush tan last?

Accepted Answer

Results typically last 5–10 days depending on your skin type, how well you moisturise, and your daily activities. Our team can advise on aftercare to extend your tan.

Question 61

Is airbrush tanning safe for sensitive skin?

Accepted Answer

The formulas we use are designed with skin wellness in mind. If you have known skin sensitivities or allergies, please mention them when booking. A patch test may be appropriate.

Question 62

How long is an airbrush tanning session?

Accepted Answer

Sessions are typically 30 minutes, including prep and application. It's a quick, effective way to get a professional glow before an event or vacation.

Question 63

What is a Japanese Head Spa?

Accepted Answer

The Japanese Head Spa is a deeply relaxing scalp ritual inspired by traditional Japanese hair and scalp care. It includes a thorough scalp analysis, cleansing, targeted treatments, and a relaxing head massage designed to relieve tension and support scalp health.

Question 64

What can I expect from a Japanese Head Spa session?

Accepted Answer

Expect a calm, meditative experience. The session typically includes scalp cleansing, treatment application, and a relaxing massage. Many guests describe it as one of the most restorative services we offer — deeply calming for both the scalp and nervous system.

Questions Before Your Redlands Visit?

New To Citrus & Sage?

Start With A Day Pass

No Experience Needed

Memberships Are Optional

We're Here To Help

First Visit

Day Pass

Memberships

Red Light Therapy

Infrared Sauna

Oxygen Bar

Lymphatic Compression

Cryotherapy

UV Tanning

Airbrush Tanning

Japanese Head Spa

Wellness & Recovery

Booking & Policies

Still Have Questions?

Not Sure Which Service Is Right For You?

Recovery & Muscle Support

Stress & Relaxation

Beauty & Appearance

Scalp & Self-Care

Why Guests Choose Citrus & Sage

Still Have Questions?